• Key Audits

    Skills | HR Compliance | Service Quality

Skills Audit

An insightful Skills Audit will result in the following benefits:

  • A clear indication of where and what to improve;
  • A more informed and streamlined training and development strategy;
  • A better-defined recruitment strategy in which the most appropriate candidates are hired; Internal reorganization decision become easier with knowledge of current competency levels;
  • Improved productivity attained through a better match between employees and roles;
  • Development of a more instructive Workplace Skills Plan;
  • Career path advice and succession planning are hugely improved as more about roles and individuals will be known.

Skills Audit Impact

  • Identify the skills and knowledge that the brand requires and currently has in its employ.
  • Provide an overview of the scarce and critical skills needs that will enable the brand to deliver on its strategic objectives and goals.
  • Conduct a capability assessment, and develop skills profiles for available roles
  • Identify the skills gaps and recommend targeted training and skills development
  • Provide accurate information to develop Workplace Skills Plan.

Here is a link for a Quick Survey: MMC Skills Audit

HR Compliance Audits

The HR function is often excluded from a rigorous auditing process, to assess its effectiveness and legal regulatory compliance. However, an HR Compliance Audit is a process that sets the stage for a true transformation in HR strategy and services.

We are champions of a Continuous Improvement Audits, which is a potent organizational tool aimed at building a stronger and enabling institutional capacity.

Without a clear objective to be achieved, no organizational process is worth endorsing. Here are the opportunities worth pursuing in an HR Compliance Audit:

  1. To examine an organization’s compliance with established regulations and/or company policies.
  2. To explore how to better serve the needs or aspirations of the relevant users or constituencies: management, employees, or the community.
  3. To streamline the work processes used to carry out functional work, such as recruiting, compensation, training, benefits, performance management, talent management, industrial relations, etc.
  4. To establish an “early warning system” to spot problems or identify issues before they become crises.
  5. To measure continuous improvement by asking whether things have gotten better or worse as a result of a functional initiative.

By removing or reducing the size of the gaps, an organization can increase legal compliance, ensure conformance to established professional standards, and/or contribute to the quality improvement process.

Here is a link for a Quick Survey: MMC Compliance Audit

Service Quality Audits

Every brand expresses its impact through the services it provides. Therefore, an unexamined service is not worth providing. Forward-looking companies care enough to know enough about how their service is making a difference.

  • In an increasingly competitive and changing global business arena, successful brands continue to recognize the need to stay in touch with those they seek to serve by continuously gauging and improving their services based on the feedback gleaned from their clients.
  • A Service Quality Audit can be used to reassign resources based on the strategic importance of each service.
  • In order to audit a service, we have to understand its manufacture or preparation, its pricing, its delivery and its consumption or use around the need it aims to satisfy.
  • Where there are existing standards, we assess the match between the service and the established standards. We also base our service quality audits on the feedback from clients who consume the service.
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